Return Information
Men's & Women's Running, Walking & Jogging Shoes and Clothing at Road Runner Sports w/ Free Shipping!

 
 
Best Price Guarantee: Feel Great VIP! ALL Your VIP Benefits apply every day



YOU’RE FAMILY, SO WE’VE GOT YOUR BACK!

Membership Level Footwear Apparel Accessories
REWARDS PLUS
VIP FAMILY
Exchange: 90 Days New or Used
Refund: 60 Days New
Exchange: 90 Days New or Used
Refund: 60 Days New
Exchange or Refund:
60 Days New
VIP FAMILY Exchange: 90 Days New or Used
Refund: 60 Days New
Exchange or Refund:
60 Days New
Exchange or Refund:
60 Days New
NOT YET A VIP Exchange or Refund:
60 Days New
Exchange or Refund:
60 Days New
Exchange or Refund:
60 Days New

VIP & REWARDS PLUS FAMILY MEMBERS:
90 Day VIP Test Run

VIPs always deserve the perfect fit! During the first 90 days after the initial purchase date, VIP Family Members may exchange worn footwear for credit towards footwear of a different make, style or size.

VIPs may return new & unused shoes within 60 days for a full refund.

NOT A VIP FAMILY MEMBER?

What are you waiting for? Join join the VIP Family today to immediately enjoy your 90-Day VIP Test Run on shoes! Just give us a ring at 800-743-3206 and sign up today. If you don't join the VIP Family, you still have up to 60 days to decide if you want to keep your shoes. However, you must return your shoes in new and unused condition with the original tags and packaging to be taken care of.

IMPORTANT FIT TIP!

You want to love your shoes, right? We want you to love your shoes, too! Check out these 2 easy tips to be sure it’s true love:

  1. TRY ’EM FOR 30 MINUTES


    Be safe! Slap those puppies on right away & wear ’em inside your house for 30 minutes. You’ll know if they’re right for you before you even set foot outside or forget them in your closet.
  2. NOT YOUR TRUE LOVE? TRY A DIFFERENT PAIR!


    If you don’t love your shoes from the get-go, swap ’em out for a different pair. Just make sure your shoes are back before your time runs out!

YOUR APPAREL

REWARDS PLUS VIP FAMILY MEMBERS

As a Rewards Plus member, you’ve got 90 days to give your apparel the Ultimate Test Run. If it’s not what you expected, send it back within 90 days of your purchase date and we’ll make it right!

VIP FAMILY MEMBERS

You get 60 days to decide if you want to keep your apparel. Return your apparel in new and unused condition with the original tags and packaging, and you’ll be taken care of in a jiffy. Upgrade to Rewards Plus VIP Family and you’ll enjoy 90 days to give your apparel the Ultimate Test Run! Call 800-743-3206 and sign up today!

NOT A VIP FAMILY MEMBER?

You gotta check out ALL the amazing benefits of being VIP Family! Give us a ring at 800-743-3206 and sign up today. If you don’t join the VIP Family, you still have up to 60 days to decide if you want to keep your apparel. However, you must return your apparel in new and unused condition with the original tags and packaging to be taken care of.

YOUR ACCESSORIES

EVERYONE

Be 100% sure you made the right accessory choice. Got doubts? Just return your accessory in new or unused condition within 60 days of your purchase date with all the original tags and packaging. No questions asked!



Road Runner Sports reserves the right to refuse service to customers who excessively return shoes, apparel, or accessories for exchange or refund. We hate to say it, but we simply can’t help these customers find the right product so they will lose out on our promise for Your Best Ever and will no longer be allowed to shop with Road Runner Sports. If the customer is a member of the VIP Family or Rewards Plus VIP Family, that membership will be cancelled and a full refund will be issued.

RETAIL STORE PURCHASES

Bought your gear at your hometown store? Speed up your exchange or return and bring your gear in-store. You’ll be taken care of in a flash!

Find a location near you.

CATALOG AND ONLINE PURCHASES

Bought your gear online or through your catalog? Your fastest way to swap out your items is to give us a ring at 800-743-3206 and reorder today. Or if you’re not in a rush, simply fill out the back of your package invoice and mail back to us so we can take care of you.

To take the hassle out of your return, use the SmartLabel included at the bottom of your invoice.*

  1. Fill out your return/exchange form and put it with your returning gear.
  2. Adhere the easy returns label found on the front of your invoice.
  3. No waiting in line! Drop your package off with US Mail! We’ll deduct the return fee of $9.89 from your total return credit (The return label fee can be found on the front of your invoice/lower left)
  4. Track your return using the tracking ID found on your order receipt… EASY!
  5. have your Easy Returns label? You can print one here using your Easy Returns Track ID located on your Invoice.

Plus, by using the Easy Returns System, you can track the progress of your return by using the tracking ID found on your order receipt.

If you’d prefer to return on your own, simply mail your return to:

Road Runner Sports
Attn: Returns Dept.
5553 Copley Drive
San Diego, CA 92111

Don’t have a return form? You can print out a new return form in PDF format.

(If you can’t view the form, you will need to download your free copy of Adobe® Acrobat® Reader®.)

Please allow 2-3 weeks for processing a return or exchange.

*Sorry, Easy Returns Label is not included on shipments going to APO/FPO, International and some US Territories.


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