Customer Service FAQ's
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Customer Service FAQ's

Customer Service FAQ's

  • Questions about Promotional Offers?
    Please visit Promotional Offers.

  • Questions about shipping within the United States or internationally?
    Please visit Shipping Information.

  • What's a cookie?
    A cookie is a small piece of information stored by your browser on your computer. Cookies provide a way for you to browse the Road Runner Sports online store and add items to your shopping cart. They make shopping easier and more convenient for you. Cookies do not contain any personal information and they do not give Road Runner Sports access to your computer. If you decide to not utilize cookies, you should be able to update your browser to block the acceptance of cookies. We use cookies for our customers convenience and to reference the user's account for future use.

  • Are you going to rent my name to other companies?
    At Road Runner Sports, we occasionally rent names in an effort to introduce you to other companies that we think you'll be interested in. You can be confident that we will not offer your name or information to other companies if you just call our Customer Service department at 1-800-636-3560 and let us know.

  • Why do I receive emails from Road Runner Sports?
    When you provide us your email address, we may send you emails necessary to process your order, respond to a request, or informing you of new products, services and offers. For example, after you place an order at, you will receive an email confirming your order and, in most cases, an email with shipment information. We may also contact you with information regarding backordered items, discontinued products, Run America Club membership/promotion expiration information and customer satisfaction surveys

    You may unsubscribe from our promotional emails by signing into Your Account and clicking through to Communications Preferences to manage opting out of email communications. If you do not have an account, please click here opt out. Instructions on how to unsubscribe are also included in each promotional email or you can call us to opt-out at (800) 743-3206. You may also write us at Road Runner Sports, 5549 Copley Drive, San Diego CA 92111. In an effort to provide outstanding value and service, Road Runner Sports reserves the right to change, update and cancel email promotions.

  • How do I find out about a return?
    Please visit Return Information.

  • How do I order a gift card?
    It's easy! Click here to order online in mere seconds, or give us a ring at 800.743.3206 and we'll mail you or your giftee a shiny, new gift card in a jiffy.

  • How do I know my shoe size?
    Use the foot sizing charts found here to get your correct measurement.

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