Men's & Women's  Running, Walking & Jogging Shoes and Clothing at Road Runner Sports w/ Free Shipping!

 
 
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Customer Service FAQ's



Customer Service FAQ's


  • When will my order arrive?
    Most orders ship with FedEx. You can track your order by following this link http://www.fedex.com/us/track/ and enter your tracking number in the 'Track my Shipment' box. If you receive a message ?Not Found?, your order may be shipping with US Mail. Try your tracking number at https://tools.usps.com/go/TrackConfirmAction_input to see if that’s the problem.  Still no luck?  Call us for help at 800-636-3560 or chat with us online or email us at listening@roadrunnersports.com.

  • How do I find my order tracking number?
    Trust you can find your order tracking number on your shipping confirmation email. This is the email Road Runner Sports sent to email address associated with the order. Can't find your ship confirmation email? Check your 'SPAM' email file. Your secure and trustworthy email system may have confused it with spam.

  • How do I change my order?
    Changed your mind? No problem! You’ll be happy to know your Customer Care Team is here to help! Give us a call today at 800.636.3560 and we’ll get things squared away.

  • Will I receive an order confirmation email?
    Yes! If you do not receive an order confirmation email, please check your 'spam' folder. Sometimes email systems confuse our emails with SPAM. If your order confirmation email is still a 'no show,' then give us a call at 800-636-3560 and trust we'll fix it quick!

  • Are there Duties and Taxes on International orders?
    You’re a smart shopper and we’re thrilled you chose Road Runner Sports for all of your running needs! You should know that duties and taxes vary by country and are part of your shipping charges. Your local Customs or FedEx Office can give you the current rates.
    Give us a shout whenever you’re ready and we’ll get your gear out to you lickety split!
    You can drop us an email or give us a call at 800.626.3560.
  • How do I return an item I purchased?
    Your new gear should have made you jump for joy! But sometimes things just don’t work out. No worries! Follow these 3 easy steps below:

  • 1. Fill out the return/exchange form that came with you order, and enclose this with your return merchandise.
    2. Adhere the Smart Label located on your invoice to your return package. Please note that the service charge of $9.49 for the Smart Label will be deducted from your total return credit.
    3. No waiting in line! Drop your package in any US postal mailbox or hand it off to a US postal mail carrier and we’ll take care of the rest.

    For WARP SPEED DELIVERY on your new gear, call your Fit Expert today at 800-636-3560 and we’ll get your gear on its way to you with warp speed, and just write ‘refund’ on the invoice you include with your returned gear.
    If you’d rather send back your own way, please insure your package and mail to:

    Road Runner Sports
    Attn: Returns Department
    5553 Copley Drive
    San Diego, CA 92111

    Last thing?if you can’t find your invoice, no problem! Just include a piece of paper with your return and include your customer number, order number and ship to address, and please be sure to tell us how you want your return to be processed.


    Please allow 2-3 weeks for processing your return.

  • What are my VIP Family Membership Benefits?
    Your new gear should have made you jump for joy! But sometimes things just don’t work out. No worries! Follow these 3 easy steps below:

    ULTIMATE TEST RUN 90-Day Wear ’em & Love ’em Guarantee on shoes.
    10% SAVINGS on everything, every day, all year long!
    Your Warp Speed Promise ? VIP orders are on their way to you within 2 hours from the exact time you place them.
    FREE SHIPPING on EVERY order ? no minimum purchase required!
    Best Price Guarantee*
    VIP Exclusive Perks like first dibs shopping privileges on new gear, sales, and our best offers.

  • How do I receive Road Runner Sports promotional emails?
    Jump for joy! You deserve to keep up with the latest and greatest Road Runner has to offer! To receive Road Runner Sports promotions and new Gear updates, just enter your email address in the 'Sign Up' box on the Home Page.

  • What is a Fit Expert?
    Get excited to know that Road Runner Sports has your back?your front, feet, and head as well! Our trained and experienced Fit Experts offer one-on-one personal advice on all of the great Gear you need to keep you moving. Give us a call and let's shop! 1-800-743-3206.

  • I'm having Online Technical issues?
    You deserve a smooth online shopping experience with Road Runner Sports. We’re here to help. Give your Fit Expert a call right away at 800.743.3206 and they’ll help you place an order easy peasy

  • Didn’t find the answer you needed? Know you can reach us by phone or at 1-800-743-3206.

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