Return Information
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Return Information

Return Information

30-Day New & Unused Merchandise Returns

If for some reason the gear you selected wasn't perfect for you - return any item to us in new or unused condition within 30 days of your purchase date.  We'll be happy to help you with an exchange, account credit or full refund.

60-Day Perfect Fit™ Shoe Guarantee

With our unrivaled Perfect Fit™ Guarantee you can run in your new shoes RISK-FREE for up to 60 days (from your purchase date).  If they're not a perfect fit simply exchange them and we'll be happy to help you select another pair.  No questions asked.

Retail Store Purchases:
Please exchange or return your items at your nearest retail store.
Find a location near you.

Catalog and Online Purchases:
The fastest way to get your replacement items to you is to call us personally at 800-743-3206 and reorder today.  Then, when we receive your return back we'll credit your card.

To take the hassle out of your return, use the SmartLabel included on most invoices at that bottom of the summary page.**

  1. Fill out your return/exchange form and put it with your returning gear.
  2. Adhere the easy returns label found on the front of your invoice.
  3. No waiting in line! Drop your package off with US Mail!
    We?ll deduct the return fee from your total return credit
    (The return label fee can be found on the front of your invoice/lower left)
  4. Track your return using the tracking ID found on your order receipt…EASY!

Additionally, by using the Easy Returns System, you can track the progress of your return by using the tracking ID found on your order receipt.

If you'd prefer to return on your own, simply mail your return to:
Road Runner Sports
Attn: Returns Dept.
5553 Copley Drive
San Diego, CA 92111

If you do not have a return form, you can print out a new return form in PDF format.

(If you can't view the form, you will need to download your free copy of Adobe® Acrobat® Reader®.)

Please allow 2-3 weeks for processing a return or exchange.

*Road Runner Sports reserves the right, in its sole discretion, to refuse service to any customer who has abused the Easy Return policy by consistently and repeatedly returning shoes, apparel, and/or accessories for exchange or refund. The customer will no longer be allowed to shop at any Road Runner Sports store or place orders on its website or by phone. If the customer is a member of the VIP Family or VIP Family Plus plan, that membership will be cancelled and a full refund will be issued.

** Sorry, Easy Returns Label is not included on shipments going to APO/FPO, International and some US Territories.


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