If for some reason the gear you selected wasn't perfect for you - return any item to us in new
or unused condition within 30 days of your purchase date. We'll be happy to help you with
an exchange, account credit or full refund.
60-Day Perfect Fit™ Shoe Guarantee
With our unrivaled Perfect Fit™ Guarantee you can run in your new shoes RISK-FREE for up to 60
days (from your purchase date). If they're not a perfect fit simply exchange them and
we'll be happy to help you select another pair. No questions asked.
Retail Store Purchases:
Please exchange or return your items at your nearest retail store.
Find a location near you.
Catalog and Online Purchases:
The fastest way to get your replacement items to you is to call us personally at
800-743-3206 and reorder today. Then, when we receive your return back we'll
credit your card.
To take the hassle out of your return, use the SmartLabel included on most invoices at that
bottom of the summary page.*
Fill out return/exchange form and enclose with your return merchandise.
Adhere the SmartLabel located on your invoice to your return package.
No waiting in line! Drop your package in any US Postal Mailbox or hand off to a US Mail
Postal Carrier!
We will automatically deduct $9.49 from your total return credit.
Additionally, by using the
SmartLabel return system, you can track the progress of your return by using the SmartLabel
tracking ID found on your order receipt.
If you'd prefer to return on your own, simply mail your return to:
Road Runner Sports
Attn: Returns Dept.
5553 Copley Drive
San Diego, CA 92111
If you do not have a return form, you can print out a new return form in PDF format.
(If you can't view the form, you will need to download your free copy of Adobe® Acrobat® Reader®.)
Please allow 2-3 weeks for processing a return or exchange.
* Sorry, SmartLabel is not included on shipments going to
APO/FPO, International and some US Territories.
