| ||YOU DECIDE to use your CAMERA or NOT! |
Your Fit Expert can't see you unless YOU CHOOSE to turn on your webcam. You're in FULL CONTROL!
| ||Your Perfect Gear is just 1-Click away! |
Click and connect NOW to your very-own LIVE FIT EXPERT who can answer YOUR TOUGHEST QUESTIONS and make PERSONALIZED RECOMMENDATIONS on gear you'll love...FOR FREE!
| ||Let your Fit Expert DO ALL THE WORK! |
Kick back, relax and let your Fit Expert do the rest. No matter where you are, feel like you have a personal shopper right by your side.
| || GUARANTEE your PERFECT FIT! |
Don't risk shopping on your own, only to end up with gear that isn't right! Trust us to help you find your VERY BEST shoes, clothing and accessories. We'll even warp-speed them to your door for free!
|"This was one of the best shopping experiences I've ever had! It was like |
having my own personal shopper sitting with me at my computer. I will
never shop online without it again!" -Tara D.
"Video chatting with a Fit Expert was incredibly informative and fun!
I found gear I would have never found on my own. Now I know why
my friends swear by it!" -Laura T.
"I used to get totally overwhelmed shopping online. With Video Chat, I felt
like I went from my couch straight to the store in seconds! And the
customer service was definitely a 10 out of 10!" -Kevin J.
"I was amazed by the personalized attention, and the amount of knowledge
and advice I got from my Fit Expert on Video Chat. Without her helping me,
I would have bought all the wrong sizes, styles and colors!
She was the BEST!" -Matt S.
|I don't want the Fit Expert to see me. |
Can I control that?
Yes! You can see the Fit Expert on the other end, but they can't see you unless you enable your webcam. You'll have full control over your camera, volume and microphone, and you get to choose whether you'd like to talk, type or have a live, face-to-face Video Chat.
|How do I start/end a Video Chat? |
It's SUPER EASY! Once you start shopping on the site, you'll see a pop-up window that invites you to Video Chat with a live Fit Expert. Click the green button that says YES! and you'll be connected to your personal Fit Expert in seconds. To end a Video Chat, simply click the "X" or "Exit" button in the top right corner of the pop-up window.
When is Video Chat open?
Count on a Fit Expert to be
available Pacific Time:
Monday - Friday: 6am - 6pm.
Saturday & Sunday: 8am - 4pm.
We try to be available as much as possible during these times, but there are times when we are busy helping other Customers, so thanks for your patience and keep trying!
|How do I place my order via Video Chat? |
Your live Fit Expert will place your order for you using the safest and most secure methods, ensuring you get ALL your VIP Benefits and that your gear is delivered to the right place, right on time!
|Can my Live Fit Expert really help me find the right size shoe or gear? |
Absolutely! You'll be teamed up with the very BEST in the business. Your Fit Experts have had over 240 hours of training and years of experience. Trust us...you're in the BEST HANDS on the planet!