VIP Plus Terms & Conditions

Road Runner Sports VIP Plus Membership

Road Runner Sports, Inc. ("Road Runner Sports") is proud to bring you the Road Runner Sports VIP Plus Membership (the "Membership"). When you purchase the Road Runner Sports VIP Plus Membership you agree to the following terms and conditions. This agreement (the "Agreement") governs the Membership with respect to new VIP Plus Membership enrollees from and after June 16, 2014, and all renewed VIP Plus Memberships beginning after that date.

The VIP Plus Membership is a loyalty program brought to you by Road Runner Sports, Inc. Purchase or use of a Membership at any time subjects the purchaser and user ("you," "your," "yours," "Member") to the provisions of this Agreement, as amended from time to time.

The Road Runner Sports VIP Plus Membership entitles Members to the following benefits:

  • FREE SHOES. When you become a VIP Plus Member, you will receive a VIP Plus Membership Welcome Gift worth $110.00 to be used for a purchase of a new pair of shoes, apparel, accessories or any merchandise from any Road Runner Sports store. The Welcome Gift will be emailed (or mailed if we don't have your email address) to you in approximately ten (10) days of joining, and is good for the life of your VIP Plus Membership. The Welcome Gift may only be used one time for a single purchase at a Road Runner store (online and call center purchases are excluded), and any unused portion is forfeited.
  • VIP Plus Points. Only VIP Plus Members are eligible to earn points and rewards. For every dollar spent on qualified merchandise at Road Runner Sports, you will receive one VIP Plus Point. Every time you accumulate 800 VIP Plus Points you will be issued a $20.00 reward, good toward a future single purchase in any Road Runner Sports store. Any unused portion of the reward is forfeited. Rewards will be emailed (or mailed if we don't have your email address) to you and are good for ninety (90) days from issuance date. VIP Plus Points have no cash value, and unused VIP Plus Points expire at the end of the Membership term. Points are non-transferrable and may only be used by the Member to whom they were issued. In the event you return an item for which VIP Plus Points were issued, a corresponding number of points will be subtracted from your points balance. Points are credited to your Membership account thirty (30) days following the date of purchase. The following items do not qualify for VIP Plus Points:
    • Sales and use taxes
    • Gift Card purchases
    • VIP Plus Membership Fee ($115)
    • VIP Plus Enrollment Fee ($110)
    • The value of any reward used for a purchase
    • Employee purchases
    • Shipping charges
    • Purchases from the San Diego clearance store
    • Third party affiliate website purchases, such as Amazon and EBay
    • Purchases made prior to becoming a VIP Plus Member
    • Purchases made for re-sale
    • Pre-orders - points aren't awarded until the time of final payment or at the time you pick up the product
  • Returned merchandise bought with a reward will be issued a merchandise credit.
  • Rewards may only be applied to the purchase of merchandise. Sales taxes and other charges need to be paid separately by the VIP Plus Member.
  • Save 10% off every day. You save 10% off all running, walking and fitness shoes, apparel and accessories sold at Road Runner Sports retail stores, website or when ordering over the phone.
  • Best Price Guarantee. As a VIP Plus Member, you're guaranteed the best prices on running shoes no matter how you choose to shop - phone, web or at one of our Road Runner Sports retail stores. If you find an identical shoe advertised for less than your VIP Plus Member price, we'll match it. See the Best Price Guarantee terms and conditions. click here.
  • VIP Plus Members qualify for the 90 Day Wear 'em & Love 'em Guarantee.
  • VIP Plus Free Shipping! As a VIP Plus Member, your orders will be shipped free. Count on your in-stock gear usually arriving to your door within 2-3 business days. If your item is on backorder or shipping directly from a Road Runner Sports partner's warehouse, please add an additional 3-5 days for delivery. Please allow additional delivery time for international orders. If you are shopping at one of our retail stores, trust that we can also deliver directly to your door.
  • Your Warp Speed Promise: Count on your in-stock gear being packed and on the truck within two (2) hours from the time you place your order, Monday-Friday, 7 a.m. to 7 p.m. Pacific Time.
  • VIP Exclusives. Along with VIP Family members, you get first dibs on promotional VIP offers and web specials, and advance notice on VIP product previews and reviews. You'll receive your VIP exclusives by email, phone and mail. If you'd like to update or change your contact preferences just call your exclusive VIP Plus Hotline at 855-314-0142 or email VIPFamily@roadrunnersports.com.
  • VIP Plus Hotline. When you call to place your order, you'll get bumped up to the front of the line! Your VIP Plus Members-only direct line to a Fit Expert is right at your fingertips. Call your exclusive VIP Plus Hotline at 855-314-0142 or email VIPFamily@roadrunnersports.com.

Enrollment Fee and Policy

Your VIP Plus Membership benefits are good for five (5) years from the date of enrollment. To join, you must pay a non-refundable "Enrollment Fee" of $110.00. Your "Membership Fee" is $115.00. The total due upon enrollment is $225.00. You may cancel you Membership at any time for any reason. Should you decide to cancel your Membership, the unused portion of your Membership Fee will be prorated and refunded upon cancellation. No portion of the Enrollment Fee will be refunded upon cancellation, but your $110.00 Welcome Gift will be good for the entire five (5) year term. You will need to notify Road Runner Sports should you decide to cancel your Membership by calling the VIP Plus Hotline at (855)-314-0142, contacting us via email at VIPFamily@roadrunnersports.com, or visiting one of the Road Runner Sports stores. If you are an existing Road Runner Sports VIP Family Plan Member and join the VIP Plus Membership, your VIP Family Plan Membership will end without refund or credit effective as of the enrollment date. You must provide and maintain a valid email address and promptly update your account with any changes and you acknowledge that Road Runner Sports will communicate with you via email about your points, rewards and promotional materials. We may terminate your VIP Plus Membership without notice, for any reason in our sole discretion, including without limitation our belief that continued use of such VIP Plus Membership would violate any provisions of this Agreement, applicable law, or otherwise be harmful to our interests. In the event of any such termination, you will be entitled to a pro rata refund of your Membership Fee. No portion of the Enrollment Fee will be refunded upon cancellation, but your $110.00 Welcome Gift will be good for the entire five (5) year term. Road Runner Sports reserves the right to change or cancel VIP Plus Membership policies and benefits at any time. We may revise or eliminate any or all of the benefits available to new (but not existing) Members at any time with or without notice. In such event, we will either maintain your VIP Plus Membership benefits until expiration of the current term of your Membership, or your Membership may be terminated and you will be entitled to a prorated refund of your Membership Fee, at Road Runner Sport's election. Your $110.00 Welcome Gift will be good for the entire five (5) year term.

Renewal

You will want to contact the VIP Plus Membership hotline or visit a Road Runner Sports store at the end of your Membership term to discover what renewal options are available at that time.

Eligible VIP Plus Members

Membership benefits may be enjoyed by an individual Member, his or her spouse or partner, and anybody else in the Members' immediate family. Organizations, re-sellers and businesses are ineligible to become Members. Memberships are non-transferrable.

VIP Plus Member Privacy Policy

Any information concerning your Membership is subject to the Road Runner Sports Privacy Policy as amended from time to time in accordance with its terms. You may view the current version of the Road Runner Sports Privacy Policy at any time online at roadrunnersports.com. Additionally, for your privacy and safety, you may need to present a form of identification when using your VIP Plus Membership at one of our retail locations.

Consent to Terms

By purchasing your VIP Plus Membership or renewal, you are affirmatively consenting to the terms and conditions of this Agreement. If you have any questions, please contact us by calling your VIP Plus Hotline at 855-314-0142, Mon - Fri 5am - 9pm PST, Sat & Sun 5am - 8pm PST, contacting us via email at rac@roadrunnersports.com, or visiting one of the Road Runner Sports stores.

Disclaimers; Limitation of Liability

USE OF THE ROAD RUNNER SPORTS VIP PLUS MEMBERSHIP AND ANY OF ITS ASSOCIATED BENEFITS IS AT YOUR SOLE RISK. THE MEMBERSHIP BENEFITS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ROAD RUNNER SPORTS, INC., AND ALL OF ITS RESPECTIVE AFFILIATES, DIRECTORS, OFFICERS AND AGENTS (COLLECTIVELY "MEMBERSHIP PROVIDERS") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MEMBERSHIP PROVIDERS MAKE NO WARRANTY THAT (i) THE ROAD RUNNER SPORTS VIP PLUS MEMBERSHIP WILL MEET YOUR REQUIREMENTS, (ii) THE ROAD RUNNER SPORTS VIP PLUS MEMBERSHIP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (iii) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU FROM YOUR USE OF THE ROAD RUNNER SPORTS VIP PLUS MEMBERSHIP WILL MEET YOUR EXPECTATIONS. MEMBERSHIP PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF MEMBERSHIP PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE ROAD RUNNER SPORTS VIP PLUS MEMBERSHIP OR ANY BENEFITS THEREOF; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED VIA THE USE THE ROAD RUNNER SPORTS VIP PLUS MEMBERSHIP; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR THE ROAD RUNNER SPORTS VIP PLUS MEMBERSHIP DATA; OR (iv) ANY OTHER MATTER RELATING TO THE ROAD RUNNER SPORTS VIP PLUS MEMBERSHIPS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Governing Law

This Agreement, and the respective rights and obligations of the parties hereunder, shall be governed by, and construed in accordance with, the laws of the State of California, without regard to conflict of law principles.

Binding Arbitration

Any controversy or claim arising out of or relating to this Agreement (including any breach thereof) or the Road Runner Sports VIP Plus Membership shall be settled by arbitration in San Diego County administered by the American Arbitration Association under its Commercial Arbitration Rules (including without limitation the Supplementary Procedures for Consumer-Related Disputes), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated with any claim or controversy of any other party.

Acknowledgement

This Agreement, including all documents referenced herein, represents the entire understanding between us and any user of the Road Runner Sports VIP Plus Membership and supersedes any other agreements, statements or representations. Headings used in this Agreement are for reference only and shall not affect the meaning of any terms. Any user of any portion of the Road Runner Sports VIP Plus Membership is deemed to have accepted the terms and conditions of this Agreement.

Changes to This Agreement

Except as provided herein, we may change the terms of this Agreement at any time without notice or liability by posting a revised Agreement on the Membership website located at roadrunnersports.com/vipplus. Any change shall take effect immediately, unless otherwise provided. You may view the current version of this Agreement at any time online at roadrunnersports.com/vipplus. This Agreement was last modified on June 6, 2014.



 

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